Customer Support Associate - QC
Quezon City, National Capital Region
Posted 3 days ago
- Company:
- Manpower Core Group Inc.
- Company Description:
- We Provide Dream Jobs For All. Equal Work Opportunities For Everyone. Makes All Productive and Efficient.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 500
Job Description
Position: Customer Support Associate
Location: Eastwood, Quezon City
Work setup & shift: Hybrid | Day shift
Why join us?
You'll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Customer Support Associate, you will:
Respond to inbound customer support requests via email
and online chat.
Attempt 1st point resolution where ever possible
Co-ordinate with DevOps (tech team) and Business Analysts (Product team) for issue resolution
Providing customer updates – written & verbal
Running webinar / demonstration sessions to newly onboarded customers (over time as platform knowledge deepens)
What You Need:
High proficiency in English – written & verbal
Attention to detail
Ownership & resolution of issues
Non-negotiables
Customer service & Technical skills
Preferred skills/expertise
Customer / technology support (1st level)
Experience in lending desirable (particularly business or commercial lending)
- Salary:
- ₱45,000.00 Monthly
