Customer Service Representative
Parañaque City, National Capital Region
Posted 21 days ago
- Company:
- Manpower Core Group Inc.
- Company Description:
- We Provide Dream Jobs For All. Equal Work Opportunities For Everyone. Makes All Productive and Efficient.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 500
Job Description
Position: Customer Service Representative
Location: Baclaran Parañaque
Work setup & shift: Onsite | Shifting Schedule
Why join us?
You'll have:
Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
Career Growth: Take advantage of opportunities for continuous learning and career advancement.
Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
Your Role:
As a Customer Support Associate, you will:
Respond to clients to questions and inquiries received via phone calls or email for support or about products and services.
Identify ways to improve customer experience and resolve issues while utilizing company products, services, and support systems within established procedures.
Perform transactional tasks, such as admin work, taking inbound calls and making outbound calls via phone.
Process data entry work for new accounts, sites, and other requests.
Meet customer satisfaction, efficiency metrics, and issue resolution targets, meet, and exceed client expectations.
Receive and follow instructions for additional tasks or transaction to be processed from supervisor.
Escalate questions and issues to supervisor.
What You Need:
Non-negotiables
Strong written and verbal communication skills. Business English Proficiency required
Previous experience in customer support or a related customer service role, ideally involving the use of CRMs or similar tools.
A quick learner with an analytical mindset and the ability to thrive in a fast-paced environment.
Demonstrated stress tolerance and flexibility to work varied hours, including holidays and weekends.
Preferred skills/expertise
Clear and articulate verbal and written English communication skills.
Very good level of computer literacy
Experience in front of house contact centre setup and so as back-office admin work preferred.
Showcasing or is possessing a positive attitude
- Salary:
- ₱25,000.00 Monthly
