Customer Support Associate(BPO)
Makati, National Capital Region
Posted 22 days ago
- Company:
- Dempsey Resource Management Inc
- Company Description:
- Dempsey Resource Management Inc. is a company authorized to engage in the local manpower placement. It is duly registered with the Department of Labor and Employment, Securities and Exchange Commission, Bureau of Internal Revenue with the corresponding Quezon City business permit.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Work Schedule:Shifting
Work Location:Makati City
QUALIFICATIONS
•A bachelor’s degree from an accredited college or university preferred
•Prior experience working in customer support or in a call center environment is preferred but not required
•Proficient in written and verbal English; with neutral American accent
•Basic technical skills—able to navigate through smartphone and computer applications
•A critical thinker with good analytical skills and attention to detail
Effective organization and time management skills
•Able to work well in team-oriented environments
•Has a growth mindset with the desire to keep learning
•Upbeat, positive, kind, and empathetic personality
•Willing to work on a flexible schedule
RESPONSIBILITIES
•Respond and resolve customer concerns in a timely, accurate, and professional manner
•Connect and build rapport with representatives and members by actively listening, asking the right questions and offering solutions, while demonstrating a deep understanding of their concern
Offer quality customer service on every call to surpass expectations
•Efficiently escalate complex problems to appropriate internal resources
Document customer interactions to help maintain the client’s internal and external knowledge bases
•Collaborate with coworkers to provide insightful feedback that will improve processes and products
•Perform other tasks as required by the campaign
- Salary:
- ₱25,000.00 Monthly
