Customer Support Associate
Makati, National Capital Region
Posted 24 days ago
- Company:
- Dempsey Resource Management Inc.
- Company Description:
- Dempsey Resource Management Inc. (DEMPSEY) is an executive search and referral services company. We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. Our company is not a contracting agency. We do not hire and deploy people to other companies for contractual, temporary jobs or even special projects.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 40
Job Description
We’re hiring passionate Customer Support Associates for a world-class Fintech client in Makati! Be part of a dynamic team providing world-class service via phone, email, and chat. Ideal candidates are friendly, analytical, and eager to help customers while thriving in a fast-paced startup environment.
QUALIFICATIONS
• Bachelor’s degree preferred
• Experience in customer service or call center work is a plus but not required
• Excellent English communication skills (written and verbal) with neutral American accent
• Strong analytical thinking and attention to detail
• Adaptable to fast-paced and constantly changing environments
• Growth mindset and willingness to continuously learn
• Team player with a positive, empathetic, and solutions-oriented attitude
• Basic tech skills – comfortable navigating apps on computers and smartphones
• Typing speed: 40 WPM with 100% accuracy
• Willing to work on a flexible schedule
RESPONSIBILITIES
• Provide customer support via chat, email, and phone in a professional and timely manner
• Deliver accurate resolutions using internal tools, knowledge base, and team coordination
• Build strong rapport with customers through active listening and empathy
• Escalate complex issues appropriately and follow through on resolutions
• Log interactions and help maintain internal knowledge bases
• Take part in daily huddles, coaching, and ongoing training for continuous improvement
• Collaborate with internal departments to improve customer experience
• Go the extra mile to exceed expectations and ensure customer satisfaction
SALARY
Up to ₱25,000/month + ₱20,000 Sign-On Bonus
- Salary:
- ₱25,000.00 Monthly
