Mass Hiring CSR for a Telco Account with relocation package
Cagayan De Oro, Misamis Oriental
Posted 4 days ago
- Company:
- Metacom
- Company Description:
- Metacom was founded to offer consulting services, IT-enabled assistance, and business process outsourcing alternatives that are personalized to suit the unique needs of our customers.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 100
Job Description
Serve as the primary interface between the client and internal teams, ensuring seamless communication and delivery.
Own end-to-end accountability for account performance, delivery, and client satisfaction.
Manage large-scale telecom transformation programs involving OSS/BSS, 5G, network operations, or digital customer experience.
Build strong relationships with client stakeholders across IT, business, and operations.
Monitor account health metrics including revenue, margins, delivery quality, and client satisfaction (CSAT).
Drive innovation and proactively present digital solutions that align with the client's telecom roadmap.
Collaborate with pre-sales and solutions teams to respond to RFPs/RFIs and lead proposal development.
Identify and pursue new business opportunities, including upselling and cross-selling.
- Salary:
- ₱20,000.00 Monthly
