Mandarin Customer Service Specialist (No Experiences Needed)

Pasig City, National Capital Region

Posted 4 days ago

Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 1

Job Description

Company Profiles: One of the world's largest BPO companies that provides customer care, technical support, and other services.

Position: Mandarin Customer Service Specialist
Company Industry: BPO Company (Financial Services Account)
Work Location: Pasig City
Work Schedule: Shifting Schedule
Salary: Php 100,000
Work Set Up: Work On-site

BENEFITS:
- 13th Month Pay
- Leave Credits
- Government Mandated Benefits
- Performance Bonus
- Other benefits to be discussed by the company

REQUIREMENTS OF THE JOB:
- Open to Filipino and Filipino-Chinese who can speak, read, and write/type in Mandarin and English.
- Open to high schools, Undergraduates, and Degree holders.
- Open to no related work experience.
- Having CSR experience is a big advantage.
- Having BPO experience is a big plus.

RESPONSIBILITIES OF THE JOB APPLICATION:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Ensure excellent customer service through quick and effective actions to solve the client’s issues.
- Keep every customer engaged with a direct and friendly touch.
- Handle sensitive customer data with utmost care and confidentiality.

RECRUITMENT PROCESS
- Paper Screening
- HR Interview (Face to Face | Online Interview)
- Integrity Test
- Mandarin Language Assessment
- Hiring Manager’s Interview (Client Interview)
- Job Offer