Vietnamese Technical Support (Earn up to Php 120 000 Monthly)

Quezon City, Philippines, National Capital Region

Posted 2 days ago

Company:: J-K NETWORK SERVICES
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Company Profile: A Leading outsourcing company in the Philippines specializing in providing excellent customer service and handling the modern technology like AI powered tools. They are looking for Vietnamese speakers that will support their clients in Vietnam.

Position: Vietnamese Speaking Technical Support
Industry: IT/BPO Company
Salary: Php 80,000 - Php 120,000 Monthly
Location: Bridgetowne, QC or Pasig (Boundary of Quezon City & Pasig)
Work Schedule: Nightshift
Work setup: Onsite

BENEFITS:
• HMO from Day 1, plus HMO Coverage for your dependents
• Free visa processing for foreigners
• Paid Leaves
• Training and learning development programs
• Career advancement
• Government Mandated benefits (SSS, Pag-ibig & PhilHealth)
• Night differential Pay

Job Requirements:
• Vietnamese speakers located in the Philippines
• Vietnamese who can speak, read and write English language
• Bachelor’s Degree in IT, Computer Science, or any IT related courses
• Analytical and problem-solving capabilities
• With basic troubleshooting skills or related skills is a plus
Willing to work in Quezon City ASAP

Job Responsibilities:
• Answer the technical inquiries of users via email, chat and calls
• Assist the users on how to escalate the technical issues
• Respond to customer inquiries and assist in troubleshooting and resolving challenges
• Responsible for identifying, providing resolution and reporting the technical concerns.

Recruitment Process:
• HR Interview
• Ops Interview
• Language Exam
• Job Offer