IT Service Desk Analyst

BGC, Taguig, National Capital Region

Posted today

Company:: J-K Network Services
Company Description:: J-K Network Services is a multilingual recruitment company in the Philippines. We are Japanese company. Our goal is to offer and provide jobs to everyone. J-K Network Services is a trusted partner for providing Jobs in our applicants to almost 600 Client companies around the Philippines Our Services are for free and direct hiring, we are only assisting your application with our partner companies.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 10

Job Description

COMPANY PROFILE: BPO company that provide an end-to-end BPO services to client globally.
Position: IT Service Desk Analyst
Company Industry: BPO
Work Location: BGC, Taguig
Work Schedule: Shifting schedule
Salary: Php 30,000-40,000
Work Set Up: On-site

JOB REQUIREMENTS:
• College Graduate/Undergraduate are open to apply.
• At least 1-year BPO experience and Service Desk, or Technical Support role
• With Strong knowledge of Active Directory and common IT support tools
• Excellent problem-solving and analytical skills
• Outstanding communication and customer service skills

JOB RESPONSIBILITIES:
• Responsible in providing technical support for desktop systems, software, and hardware
• Help in assisting users with login, password, and access issues, including Active Directory-related tasks
• Help in troubleshooting and resolve incidents and service requests in a timely manner
• Responsible for documentation of issues and solutions in the ticketing system
• Collaboration with other support teams and escalate complex issues when necessary.

BENEFITS :
- Government Mandated Benefits
- Insurance
- 13th Month Pay
- SL and VL
- Direct employment

RECRUITMENT PROCESS: (ONLINE)
- HR Interview
- Hiring Manager Interview
- Job Offer