Cantonese Service Desk - No Experiences Needed
Quezon City, National Capital Region
Posted 5 days ago
- Company:
- J-K Network Services
- Company Description:
- J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Junior High School
- Number of vacancies:
- 1
Job Description
Position: Cantonese Service Desk
Company Industry: IT-BPO Company
Work Location: Quezon City
Work Schedule: Shifting Schedule
Salary: Php 80,000 - Php 115,000
Work Set-up: 100% Work On-site
BENEFITS:
- Sick Leave and Vacation Leave
- HMO
- 13th Month Pay
- Government Mandated Benefits
REQUIREMENTS OF THE JOB:
- Open to Filipino & Fil-Chi who can speak, read, and write in Cantonese and English.
- Open to College Undergraduates and Bachelors graduates in computer science or other related courses.
- Open to Foreign Nationals who have permanent visa.
- Have experience troubleshooting software and hardware tools/computers.
- Having troubleshooting skills is a big advantage.
- Have experience resolving IT Issues via phone/chat or emails.
- Basic understanding of the operating of Windows 7 & 10 systems is a plus.
- Good communication (written & oral), presentation skills, quick learner, self-initiated, team player.
RESPONSIBILITIES OF JOB APPLICATION:
- Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software
- Responsible for providing technical support and answering concerns via phone, email chat, and web from clients.
- Maintain a high degree of Customer Service for all support queries and follow all service management principles.
- Record the trend of calls and recognize outages proactively.
- Interact and coordinate with other departments to resolve customer issues.
- Issuing ticketing numbers to the customers for the escalation of inquiries.
RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
- Paper Screening
- Initial Interview (English) by OPS Team
- Language Assessment by Multilingual
- Final Interview with Client (Panel Interview)
- Job offer
- Salary:
- ₱115,000.00 Monthly
