Store Crew

Company : Cocopan

Location : San Vicente, Biñan, Laguna

A.Selling and Customer Management

Greets customers entering/ordering inside the store

Enhances customer experience by following “S.E.T. Principles: Smile, Eye Contact, Thank You

Implements the standard COCOPAN selling process (COnnect, COnvert, Push, Add-on & Next purchase invite)

Engages the customer with full attention and ask for their orders

Uses proper procedure to ensure the accuracy of every order for every customer (Example: repeating customer’s order when it is presented to them)

Answers to customers' questions, queries and provide information (as per inquiry of the customers)

Performs effective suggestive selling and upselling of complementary products and promo offers

Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided

Completes all ordered items and lines it up per transaction for pos check out

Cashiering Function

Secures cashier’s fund and performs cash count at the start of the shift

Performs cashiering activities and uses own password only and does not share it with anyone

Transacts all items ordered by the customer, offers new products as add on sales

Receives payment by cash, e-wallet, or other accepted forms of payment

Issues receipts, refunds or change due to customer

Informs Shift Leader or Store Manager for any transactions that may require void or deletion to facilitate system access

Report excess, over and/or inadequate, shortages in cash/sales after shift and/or after counting money or sales from the POS

Accomplishes cashier’s accountability report daily and submits with complete attachment as required by the Head Office

Ensures cashiers fund are intact with adequate loose coins and bills for change

Performs bank deposits

B. Merchandising Management

Implements and maintains product planogram for attractive product displays

Installs pop materials and ensure cleanliness, neatness, and proper safe keeping of reusable materials

Adheres to merchandising standards such as in FIFO (first in, first out) or FEFO (first to expire, first out)

C. Inventory Management

Receives delivery and checks quantity delivered against delivery receipt

Informs Shift Leader or Store Manager for any variances for proper reconciling with the Commissary

Checks product quality and segregates damaged items

Accomplishes pull out form for items due for return to the Commissary

Performs daily shift cycle counting and reconciles variances versus system record

Checks product expiration both on display and in the stock room area

D. Store Administration

Adheres to standard look and appearance, complies in wearing complete uniform while on duty

Maintains store cleanliness and upkeep of assigned areas

Follows proper hygiene, hand washing techniques and all sanitation guidelines

Completes all sanitation tasks as outlined by the Shift Leader or Store Supervisor

Follows standard use of tools and equipment

Uses or wears personal protective equipment or clothing as required

Follows all health and safety protocols set by the Company

Reports all incidents, accidents inside or within store premises

Qualifications :

1. College undergraduate, Senior Highschool or equivalent.

2. Customer service or cashier experience.

3.Ability to handle transactions accurately and responsibly.

4.High level of energy with strong customer service skills.

5.Basic math and computer skills.

6.Ability to stand, walk, lift heavy items, and work with other team members in a fast paced environment to provide excellent service.

7.Attention to detail.

8.Helpful, courteous approach to resolving complaints.

Requirements:
-SSS

-PAGIBIG

-PHILHEALTH

-TIN

-MEDICAL

- PSA/NSO