Customer Success Manager (Be part of the Pioneering Team)

COMPANY PROFILE: This IT software company was founded in 2008. The goal of their solution tailored to talent management systems is to gather all HR-related data in an understandable manner.

Position: Customer Success Manager
Company Industry: IT Company
Work Location: Ayala Avenue, Makati
Work Schedule: Weekends Off (8:00 AM - 5:00 PM)
Salary: Php 30,000 - Php40,000 (Negotiable depending on years of working experience)
Work Set Up: Hybrid Set Up

JOB REQUIREMENT:
Holder of a bachelor's degree
A minimum of 1 year of experience in the same position managing any technological products.
Being a member of a pioneer team with experience is advantageous.
Willing to perform on-site work
Willing to attend in-person interviews upon request.

JOB RESPONSIBILITIES:
Manage the onboarding of new clients.
Configure and alter the platform in compliance with business policies and client requirements.
Provide clients with useful guidance and training on product features and industry best practices.
Develop and implement implementation plans.
Act as the main point of contact for consumer inquiries and grievances.
Monitor client adoption and proactively identify implementation challenges or concerns.
Make sure users are getting the most out of the site by checking in often.
Work together with clients to resolve technical issues and provide recommendations for optimal procedures.
Keep track of customer issues and, if required, forward complex issues to the technical or product support departments.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
Initial Interview
Final Interview
Job Offer