Customer Success Manager
Taguig, National Capital Region
Posted 5 days ago
- Company:
- JKILC
- Company Description:
- JK International Language Center (JKILC) was established in March 2014, inspired by a Japanese businessman who has been in the ESL industry for almost 10 years. JKILC specializes in providing easy-to-understand English Lessons.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Position: Assistant Manager
Industry: BPO Company
Location: BGC, Taguig
Work Set up: Work On Site
Salary: Php 60,000 - Php 80,000
Work Schedule: Weekends Off/Shifting Schedule
Requirements:
Bachelors Degree holder
At least 5 years of Customer Service experience in a BPO Company
At least 3 years in leading a team
Willing to work on site.
Willing to work in a shifting schedule
Responsibilities:
finds inefficiencies, improves service delivery through standardization, and streamlines procedures.
expertise in assessing and incorporating cutting-edge technologies like analytics, automation, and artificial intelligence.
keeps an eye on performance indicators, makes sure rules are followed, and upholds service excellence.
evaluates comments, makes adjustments, and cultivates a customer-focused culture.
Other task as assigned.
Recruitment process: (Online or Face to Face)
Initial Interview
Second Interview
Final Interview
Job Offer
