Customer Support Associate - Fluent in English

Makati, National Capital Region

Posted today


Company:: Dempsey Resource Management Inc
Company Description:: DEMPSEY, INC. – Your Recruitment Partner for Client Companies We are a human resources firm specializing in the sourcing and referral of college graduates and professionals. Our role is to assist client companies in finding competent and qualified candidates to fill various job positions within their organizations. We focus on roles intended for direct hiring by our clients. We provide candidates for positions across all levels, including entry-level, supervisory, managerial, and executive roles, for direct hiring by our clients. OUR MISSION We aim to be a key platform for both private companies and professionals by: Aligning their needs with the right talent Creating opportunities for meaningful, productive, and long-term employment HOW WE SUPPORT CLIENT COMPANIES We offer alternative, back-office manpower sourcing and recruitment services to help fill various positions within their organizations. HOW WE SUPPORT APPLICANTS DEMPSEY is dedicated to matching candidates with the right job and the right company. We never charge a fee to candidates, regardless of whether they are successfully hired. Applicants' resumes are automatically included in our active database. If we find that your qualifications and experience meet a client's needs, we will endorse you to the client. OUR SERVICES DEMPSEY is committed to helping clients find suitable candidates for their staffing needs through: Fast deployment of pre-qualified applicants A wider pool of candidates to choose from High-quality applicants Cost-effective recruitment processes OUR AREAS OF EXPERTISE Finance, Accounting, HR, and Administration personnel Sales, Marketing, and Promotion personnel Engineering, Technical, and Highly-Skilled personnel IT, Web, and Programming personnel Behavioral Science personnel Creative & Liberal Arts personnel
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 100

Job Description

The company is hiring Customer Support Associates for a Fintech client, seeking individuals who are passionate about customer service, adaptable in a fast-paced environment, and team-oriented. The role involves providing world-class support via chat, email, and phone, ensuring customer satisfaction, and constantly improving processes. Candidates will need to take ownership of their tasks, solve problems, and communicate with internal teams to resolve customer issues.
Key Responsibilities:
Deliver exceptional customer service via chat, email, and phone
Provide friendly, solution-driven support to ensure customer satisfaction
Engage in daily huddles, coaching, and process improvement training
Handle various shifts (day, mid, and night) with enthusiasm
What We’re Looking For:
Strong communication skills in English
Multitasking ability and keen attention to detail
Problem-solving mindset and eagerness to learn
Basic computer skills and a typing speed of 40 WPM with 100% accuracy
Previous customer service experience is a plus, but not required if you’re passionate about helping customers
Job Details:
Location: On-site at Robinsons Summit Center, Makati City
Shifting schedule (day, mid, and night shifts)
Virtual hiring process – just bring your time and commitment to the assessment