Italian Bilingual Call Center Agent (TSR experience is needed)
San Juan, National Capital Region
Posted today
- Company:
- TASQ Staffing Solutions
- Company Description:
- Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 2
Job Description
Location: Greenhills, San Juan
Start Date: ASAP
Please keep your phone line open for an over-the-phone interview.
Job Overview:
We are seeking Italian-speaking Technical Support Representatives (TSRs) to assist customers with inquiries about various products and services. Support will be provided through multiple channels, including phone, chat, web forms, email, and social media. The role requires delivering excellent customer service while ensuring all interactions are properly documented.
Key Responsibilities:
Customer Support:
Handle inbound calls, emails, chats, web forms, and social media inquiries.
Provide prompt, professional, and courteous responses to customer concerns.
Assist with product- and service-related issues, troubleshooting, and resolutions.
Make outbound calls as needed.
Basic Troubleshooting:
Diagnose and resolve basic technical issues following standard procedures.
Escalate complex cases to Tier 2 support or supervisors when necessary.
Information & Assistance:
Offer detailed guidance on products, services, promotions, and company policies.
Assist customers with account setup, billing inquiries, and order processing.
Documentation & Data Management:
Accurately log customer interactions, complaints, feedback, and resolutions.
Customer Satisfaction Focus:
Strive to meet or exceed service level agreements (SLAs).
Ensure a positive customer experience in every interaction.
Aim for first-contact resolution whenever possible.
Qualifications & Skills:
Language Proficiency: Fluent in both Italian and English (spoken & written).
Technical Skills: Familiarity with Windows applications (e.g., Microsoft Word, Excel) is an advantage.
Soft Skills: Strong critical thinking, listening, and conflict resolution abilities.
Typing Speed: Minimum 40 words per minute, with the ability to type while listening.
Call Center Experience: At least 1 year of handling professional phone support.
Technical Support Experience: Minimum 1 year in a technical product support role.
Sales Experience: Background in phone sales is a plus.
Additional Requirements:
Age Requirement: Must be 18 years or older.
Education: High school diploma required; some college education preferred.
Work Schedule: Must be flexible to work in a 24/7 environment, supporting US, APAC, and EMEA regions.
Documents
Foreigners must have a Philippine working VISA
If you meet the qualifications and are excited about this bilingual support role, apply today!