Gym Fitness Tech Support Specialist (Remote PH)

cebu, Cebu

Posted more than 30 days ago

Company:: fitbox
Company Description:: Our vision is to be the pivotal platform, central to the growth and success of fitness businesses through the provision of an integrated ecosystem of suppliers and services unmatched in the Gym Management Software market. Initially developed as an athlete performance management tool for the famed New Zealand All Blacks, fitbox was acquired by Australian owned Again Faster in October 2019. Seeing the potential for the platform to be developed under a revolutionary new subscription model, fitbox set out to realise the platform as an all-in-one gym management tool for the Australian market. Deploying a highly iterative development approach, fitbox is the most frequently developed software to app product in market to date.
Contract Type:: Remote
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 2

Job Description

Are you passionate about fitness and helping people? Do you thrive on solving problems and making tech feel simple and empowering for others? If you’ve got experience in support roles and a love for the gym lifestyle, this is the role for you.

fitbox is an Australian-based SaaS company with a mission to help gyms thrive. Our platform is used by over 14,000 gym members to manage memberships and track performance, while gym owners rely on our admin portal for member and class programming management.

We’re looking for an energetic, fitness-minded support professional based in the Philippines to join our team and help our clients succeed with fitbox.

What You'll Do:
→Become an expert in the fitbox solution
→Empower clients on fitbox and make them feel supported, either via phone, email or chat
→Research and identify solutions to software issues
→Configure, maintain and optimize support tools and processes
→Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
→Provide prompt and accurate feedback to customers
→Ensure all issues are properly logged
→Prioritize and manage several open issues at one time
→Document knowledge in the form of notes and manuals
→Maintain jovial relationships with clients

What We're Looking For:
→Passion for fitness, health, or gym culture
→Client first mentality
→Excellent problem-solving and communication skills
→Proven work experience as SaaS support, technical support, IT Help Desk or similar role
→Good understanding of computer systems, mobile devices and other tech products
→Ability to diagnose and troubleshoot basic technical issues
→Bonus: Experience as a gym member, coach, trainer, or fitness enthusiast