EUC Desktop Support Engineer - Cebu City

Cebu City, Cebu

Posted today

Company:: ETeam PH
Company Description:: ETeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
Contract Type:: Contract
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Duties and Responsibilities:

Installation, configuration and on-going usability of desktop computers, peripheral equipment and software

Troubleshoot and resolve technical issues related to hardware, software, telecom and network - Windows OS, Desktop, Email (Exchange), Active Directory, Microsoft Intune

Participating in the development and maintenance of Active Directory group membership, computer hardware standards, and peripheral standards

Configuration and support of printers in a Windows network environment

Create, test and develop current Workstation images

Support for all Windows services and desktop applications

End user support on all corporate platforms including mobile devices

Regular maintenance and updates to all applications and desktop hardware

Handling the inventory and preparation of new and/or old equipment

Creating Technical documentation for staff

Ensuring all Service Desk tickets are dealt with effectively and efficiently, providing solutions to technical IT problems or escalating the issue for an expedient resolve

Providing high quality first/second line technical support to all internal users in local office and remote locations

Working with the management to improve systems and user relations

Following up issues with users to ensure that problems are resolved and customer service is improved

Conduct remote and onsite troubleshooting

Direct unresolved issues to the next level of support personnel

Help create technical documentation and manuals

Qualifications:

Hardware & Software Certifications in current technologies desirable - Microsoft, Lenovo, HP

Strong skills in the installation and configuration of a wide range of current industry operating systems, software & utilities including Windows and Office in a corporate environment

Solid PC Hardware skills - competent in all aspects of PC / laptop / peripheral installation, repair, parts replacement and configuration

Demonstrated experience effectively collaborating with other functions

College diploma or University degree in the field of computer science, information technology, engineering or equivalent relevant work experience / certifications

Requires 2+ years of experience in desktop support and must have 1 year experience supporting international and or global organizations