Technical Support Associate - Cebu

ARCHANGEL TECHNOLOGIES, INC. is an I.T. consulting and services organization that provides versatile solutions to digitally enhance business operations and help in adapting change seamlessly and effectively to streamline processes for clients’ businesses to achieve more satisfied customers, attract investors, and earn more profit.

A Technical Support Associate is an entry-level position that provides assistance and information to users facing technical issues with specific products or services. It serves as the primary point of contact for technical support, handling inquiries, troubleshooting problems, and ensuring timely resolution.

Work Schedule - Monday to Friday, 8 AM to 5 PM

Office Location - Unit 20, The Arcade Building, Pajo, M.L. Quezon National Hi-Way, Lapu-Lapu City, Cebu

QUALIFICATIONS

Bachelor’s / College Degree in Information Technology, Computer Science or equivalent.

Knowledgeable in basic computer hardware and software troubleshooting.

Familiarization with different Operating Systems (Windows, MacOS, and ChromeOS).

Familiarization with remote desktop support tools.

Certifications in CSS/CHS or equivalent is/are an advantage.

Self-motivated, tenacious, and eager to learn.

Detail-oriented and organizing skills.

Excellent interpersonal skills / Client-oriented.

Good analytical and problem-solving skills.

Ability to articulate technical and functional concepts to technical and non-technical audiences.

Ability to work well in a team.

RESPONSIBILITIES

User/Client Support:

Provide technical assistance and support for incoming tier I queries and issues related to computer systems, software, and hardware.

Identify, diagnose, and resolve technical problems by guiding users through step-by-step solutions.

Assist in training users on new systems and software applications.

Interact with users to explain technical issues and solutions clearly and understandably.

Escalate unresolved issues to higher-tier support teams.

Task Monitoring and Reporting:

Update daily task monitoring to maintain an updated list of support concerns and pending tasks.

Monitor and maintain the working conditions and status of computer systems, networks, and other IT equipment.

Report any defective IT equipment covered by a warranty to the supervisor.

Maintain an inventory of IT equipment and coordinate with the supervisor regarding Computer Asset Monitoring.

Why Join Us?

We offer a Health Benefit package for our employees and qualified dependents
Domestic/International business travel opportunities - All expenses paid by the company
Promotes Communication and Collaboration
Dynamic environment and opportunities for promotions

Job Types: Full-time, Permanent

Pay: 15,000

Benefits:
Additional leave
Company Christmas gift
Company events
Health insurance
Opportunities for promotion
Pay raise
Promotion to permanent employee

Schedule:
8 hour shift
Monday to Friday

Supplemental Pay:
13th month salary
Overtime pay
Performance bonus