Were Hiring Infra Tech Support Practitioner
Cebu, Cebu
Posted 13 days ago
- Company:
- Neksjob
- Company Description:
- WORKFORCE MANAGEMENT (VOICE) Location: Mandaluyong City Salary: ₱50,000 - ₱60,000 / Monthly JOB DESCRIPTION ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE •Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. •Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. •Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance. •Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations. •Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends. •Required to follow the planned data collection, including the types of data and time of data. •Automate reports to reduce inefficiencies by designing macros. JOB QUALIFICATION •Open to College Undergraduates with relevant experience (BPO or Non-BPO) •At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required. •Good knowledge in MS Office (Word, Excel, PowerPoint) •No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam •Open to resources who are functioning as interim/ad on tasks workforce Equal Employment Opportunity Statement All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Neksjob is committed to providing veteran employment opportunities to our service men and women. Please read Neksjob Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 100
Job Description
Join our team as an Infra Tech Support Practitioner and help ensure the smooth operation of production and development systems. You’ll troubleshoot hardware/software issues, implement OS-level technology, and support server and network areas.
Key Responsibilities:
Provide technical support for production and development systems
Troubleshoot hardware/software issues
Implement OS-level technology across servers and networks
Collaborate with cross-functional teams
Required Skills:
Proficiency in Server Operating Systems (x86)
Strong experience with Windows Server Administration
AWS Administration expertise
Fluent in Japanese (document modification and communication)
Experience with GitHub, Terraform/Ansible
Familiar with AWS, Azure, GCP services
Hands-on with Windows Server 2019/2022, RHEL8, Amazon Linux 2023
Additional Info:
Minimum 2 years of experience in server OS
Bachelor’s degree or relevant experience in IT Operations
Full-time role based in Cebu
Ready to take your career to the next level? Apply now!
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