1 year Workforce Scheduler exp in the Healthcare BPO industry 35k
manila, National Capital Region
Posted 12 days ago
- Company:
- BPO-services
- Company Description:
- Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Position: Workforce Scheduler
Experience: At least 1 year of scheduling experience in the BPO industry; healthcare experience is an advantage
Salary: Php 35,000
Location: Must report to DFC; onsite set-up
Responsibilities:
Manage and maintain schedules for a large workforce within the BPO industry.
Coordinate with team leads and other departments to ensure accurate scheduling and staffing levels.
Adjust schedules based on business requirements and operational needs.
Monitor attendance and adherence to schedules, addressing any issues as they arise.
Ensure the timely and efficient deployment of resources to meet client needs.
- Salary:
- ₱35,000.00 Monthly
