2-3 Years Workforce Manager Healthcare exp in BPO 100k

manila, National Capital Region

Posted today


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

WFM Manager
Position: WFM Manager
Experience: 2-3 years of managerial experience in workforce management; healthcare experience is an advantage
Salary: Php 90,000 - Php 110,000
Location: Open to an sites in the Philippines; remote support for Davao; amenable to travel to Davao twice a month
BPO Experience: Required
Responsibilities:

Manage daily operations for workforce scheduling and real-time management.
Develop and implement strategies to improve workforce efficiency in BPO environments.
Collaborate with various departments to ensure proper staffing levels and scheduling accuracy.
Analyze trends and metrics to identify and address operational challenges.
Supervise and support the WFM team to ensure effective workflow and optimal performance.