Workforce Manager in Healthcare 2-3 Years exp in BPO 110k

manila, National Capital Region

Posted today

Company:: GGIS Services
Company Description:: Job Description: Business Process Outsourcing (BPO) Specialist Position: BPO Specialist Location: [Makati city ] Reports To: BPO Manager/Team Leader Department: Operations/Customer Service About Us: [GGIS ]is a leading provider of business process outsourcing services, dedicated to delivering high-quality solutions to our clients. We specialize in customer support, technical assistance, and back-office operations, helping businesses enhance their efficiency and customer satisfaction. Job Summary: As a BPO Specialist, you will be responsible for managing and executing various business processes for our clients. You will handle customer inquiries, resolve issues, and provide exceptional service. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to delivering top-notch service. Key Responsibilities: • Customer Support: Handle customer inquiries via phone, email, or chat, providing accurate and timely information. • Issue Resolution: Resolve customer issues and complaints efficiently, ensuring customer satisfaction. • Data Management: Maintain accurate and
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 2

Job Description

WFM Manager
Position: WFM Manager
Experience: 2-3 years of managerial experience in workforce management; healthcare experience is an advantage
Salary: Php 90,000 - Php 110,000
Location: Open to an sites in the Philippines; remote support for Davao; amenable to travel to Davao twice a month
BPO Experience: Required
Responsibilities:

Manage daily operations for workforce scheduling and real-time management.
Develop and implement strategies to improve workforce efficiency in BPO environments.
Collaborate with various departments to ensure proper staffing levels and scheduling accuracy.
Analyze trends and metrics to identify and address operational challenges.
Supervise and support the WFM team to ensure effective workflow and optimal performance.