Senior Workforce Manager 3 Years in Healthcare BPO exp 150k

manila, National Capital Region

Posted today

Company:: GGIS Services
Company Description:: Job Description: Business Process Outsourcing (BPO) Specialist Position: BPO Specialist Location: [Makati city ] Reports To: BPO Manager/Team Leader Department: Operations/Customer Service About Us: [GGIS ]is a leading provider of business process outsourcing services, dedicated to delivering high-quality solutions to our clients. We specialize in customer support, technical assistance, and back-office operations, helping businesses enhance their efficiency and customer satisfaction. Job Summary: As a BPO Specialist, you will be responsible for managing and executing various business processes for our clients. You will handle customer inquiries, resolve issues, and provide exceptional service. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to delivering top-notch service. Key Responsibilities: • Customer Support: Handle customer inquiries via phone, email, or chat, providing accurate and timely information. • Issue Resolution: Resolve customer issues and complaints efficiently, ensuring customer satisfaction. • Data Management: Maintain accurate and
Contract Type:: Full Time
Experience Required:: 3 to 4 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Senior WFM Manager
Position: Senior WFM Manager
Experience: 2-3 years of managerial experience in workforce management within healthcare programs
Salary: Php 125,000 - Php 150,000
Location: Open to any sites in the Philippines; remote support for Davao; amenable to travel to Davao twice a month

BPO Experience: Required
Responsibilities:

Manage and lead workforce operations for healthcare programs.
Oversee scheduling, forecasting, and real-time monitoring to optimize workforce efficiency.
Work closely with internal stakeholders to ensure alignment of workforce strategies with operational goals.
Analyze performance data to drive continuous improvement and resource allocation.
Provide leadership and guidance to a team of workforce management professionals.