Customer Service - Collection Specialist (Open for Undergraduate)

Company: This company is one of the most largest IT company not only here in the Philippines but also in other country. They also focus on specializing It software, Hardware and AI tools.

Position: Collection Specialist (Earn Up to Php50,000)
Company Industry: IT Company
Location: UP Ayala Technohub/Eastwood
Salary Offer: Php30,000 - Php50,000
Work Schedule: Monday - Saturday - Night Shift
Work Set Up: Work Onsite

BENEFITS :
✨Government Mandated Benefits
✨13th month pay (pro-rated)
✨Overtime Pay (if applicable)
✨Holiday Pay (if applicable)
✨Hybrid Set Up

Job Requirements:
✨Open for Non Bachelors Degree.
✨At least 2-3 years experience in Accounts Receivable role.
✨At least 1 year experience in collection role .
✨Experience in Customer Service/AR support or handling customer inquiries is an advantage.
✨Amendable to start as soon as possible.

Job Responsibilities:
✨Handle inbound calls from customers regarding outstanding balances.
✨Examine and resolve client complaints or issues pertaining to order fulfillment, payments, or invoicing.
✨Ensuring that all client interactions and payment statuses are accurately documented.
✨Work together with internal departments to guarantee that client complaints are resolved accurately and promptly.
✨Meet or exceed monthly service level agreements.

Recruitment Process: (Online Interview)
✨Initial Interview
✨Communications Skills Assessment
✨Final Interview
✨Job Offer