Cantonese Customer Support Specialist

Pasig City, National Capital Region

Posted 23 days ago

Company:: J-K Network Services
Company Description:: J-K Network was founded in 2013--- a time when careers for language speakers in the Philippines are just beginning to flourish. Less than a year later, we were awarded by the biggest BPO in the world as their most valued partner for being able to provide a huge number of Bilingual Talents to complete the latter’s Philippine team. In the same year, J-K Network was also able to assist one of the world’s biggest BPO company in putting up their pioneer account of 40 Korean speakers. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise. Awards from different firms, and even from the Philippine’s top Job - posting site followed in consecutive years. J-K was recognized for being one of the Philippine’s fastest growing firms and a company with most jobs offered in 2018. Up-to date, J-K has already provided 8500+ jobs to Bilingual speakers of different languages, and has assisted more than 600 international and global firms listed in the Forbes and Fortune 500 list of Global companies. J-K Network is partnered with close to 700 Global and International Firms. This network brings about thousand jobs for different language speakers, from Japanese, Mandarin, Korean, Thai, Vietnamese, Malaysian, Spanish, German, French, Portuguese, Arabic, Italian and other Asian and European Language Speakers. With more than 9 years of expertise in Multilingual recruitment and being one of the pioneers in the industry, J-K Network already has the advantage in finding Bilinguals, jobs that change lives for the better. J-K’s wide network of over 70,000 Bilinguals give companies a lot of chances to arrive to the best profiles under any language, background and expertise.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 1

Job Description

Company Profile: One of the leading award winning outsourcing companies whose over 20 years experience in providing customer support to various industries and delivering productive and quality work based on standards.

Position: Cantonese Customer Support Specialist
Company Industry: BPO Company
Work Location: Pasig City
Work Schedule: Night Shift
Salary: Php 110,000
Work Set-up: 100% Work On-site

BENEFITS:
☑️HMO
☑️Insurance
☑️PTO credits earned monthly
☑️Sick Leave/Vacation Leave
☑️Government Mandated Benefits
☑️20% Night Differential
☑️Other allowance will be discussed by the company

REQUIREMENTS OF THE JOB:
☑️Can speak, read, and write in Cantonese and English
☑️Open to High School, College Undergraduate, and Bachelor’s Graduate in any courses.
☑️Open to Foreign Nationals with permanent visa
☑️ Must be willing to work in shifts, generally the graveyard shift

RESPONSIBILITIES OF JOB APPLICATION:
☑️The role involves speaking to customers, gathering necessary information, verifying accuracy, maintaining confidentiality, and maintaining an energetic tone.
☑️It involves creating value through quality customer service, checking updates, process flows, and records, adhering to call flow, and actively listening to customers
☑️It also involves upselling and cross selling products, evaluating and responding to customer inquiries, adhering to guidelines, and analyzing requests.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
☑️Initial Interview
☑️Online Assessment (to assess Digital Literacy, Sales, Customer Service Skills, etc.)
☑️Typing Test and Voice Assessment
☑️Operations Interview (Communication Verification Interview, plus writing in Cantonese)
☑️ Final Interview
☑️Job Offer