Local Account (Dayshift)

Pasig, Quezon

Posted 8 days ago

Company:: MirandaHR
Company Description:: An outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 50

Job Description

Dayshift Account
with or without bpo experience
Shifting scheduled

HMO ON DAY 1 w/ 2 DEPENDENTS
20% NIGHT DIFFERENTIAL
VIRTUAL HIRING PROCESS

A customer service representative helps customers with their concerns and questions, processes orders, and resolves issues. They are often the first point of contact for customers.
Responsibilities
Respond to customer inquiries and complaints
Provide information about products and services
Process orders and returns
Escalate complaints to the appropriate teams
Ensure customer satisfaction
Develop product knowledge
Maintain records of customer interactions
Follow communication procedures
Upsell products and services
Skills
Active listening: Give your full attention to the customer, including their words, tone, and body language
Empathy: Show understanding and concern for the customer's situation
Problem solving: Help customers solve their issues
Communication: Use clear and positive language
Patience: Be patient with customers
Adaptability: Adapt to new technologies and processes
Time management: Meet performance targets
Other duties
Ensure orders and transactions are processed efficiently and timely
Assist with troubleshooting issues
Provide feedback to management on customer issues
Contribute to team goals and initiatives