Customer Service Representative
Iloilo, Iloilo
Posted yesterday
- Company:
- Geco Philippines
- Company Description:
- GECO Asia is a specialist IT Consulting Services company with headquarters in Singapore and two delivery centers in the Philippines. For the last 12 years, we’ve been known in the Asia Pacific marketplace as a specialist provider of high-end IT resources. We are best known in the Asia Pacific market as a qualified provider of Specialist SAP Resources. We have been operational in the Asia Pacific IT marketplace since 2006 when we were setup as an Asian arm of GECO-Group, a German market leader in the IT project and recruitment market. Since the year 2018, we operate as an independent company with our headoffice in Singapore. GECO Asia operates under an Employment Agency Licence No. 07C4453 issued by Singapore Ministry of Manpower. Going beyond Technical Skills & Qualifications The main differentiator for GECO Asia to achieve such high deployment numbers has been our blended approach on technical and soft-skill training to meet the actual job requirements. This approach has allowed us to prepare consultants who are better enabled for systems integration and consulting nature of work. Here are the key reasons of our success over the years: Stay relevant to the market by investing in NextGen technology skills React fast to address the changing demand in technology stacks Solid hiring practices with MD interviewing key personnel who join the company Coaching and mentoring support for consultants to stay relevant and engaged
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Number of vacancies:
- 20
Job Description
As a Telco Account Premier Customer Service Representative, you will deliver top-tier customer service and technical support to premier clients in the telecommunications industry. You will address complex customer inquiries, troubleshoot service issues, assist with billing inquiries, and ensure a high level of customer satisfaction. This role requires excellent communication skills, a deep understanding of telecommunications products and services, and a proactive approach to resolving client issues.
Key Responsibilities:
Customer Support: Provide excellent service to premier clients via phone, email, and chat, resolving inquiries and issues related to telecommunications services, products, and billing.
Technical Assistance: Troubleshoot and resolve technical problems with telecommunication services, devices, and accounts, ensuring issues are resolved efficiently and accurately.
Account Management: Manage premier client accounts, update account information, address billing inquiries, and ensure account records are up-to-date and accurate.
Product Knowledge: Maintain in-depth knowledge of the telecommunications company’s products, services, promotions, and policies to assist clients effectively.
Upselling & Retention: Identify upsell opportunities by recommending products or upgrades based on client needs and promote retention by offering solutions that enhance customer loyalty.
Issue Escalation: Escalate complex issues to specialized teams when necessary, ensuring timely follow-up and resolution.
Customer Satisfaction: Achieve customer satisfaction and quality assurance metrics by adhering to service protocols and providing exceptional service.
Documentation: Maintain accurate and detailed records of customer interactions, transactions, comments, and actions taken in the CRM system.
Team Collaboration: Collaborate with other CSRs, team leads, and support teams to share insights, improve processes, and enhance service quality.
- Salary:
- ₱25,000.00 Monthly
