TDCX Iloilo - Customer Service Representative

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Job Highlights

Up to 20,000 New Hire Performance Bonus*
Up to 1,000 worth of electronic gift cards for application milestones*
Up to 10% monthly performance incentives*
HMO and life insurance coverage on day one.
Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.
Employee Assistance Program and Mental Health Consultations
Fast promotion and endless growth opportunities.
And many more!
(*New Hire Bonus & Milestone Promos are exclusive to February classes. Terms and conditions apply.)

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
A positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

Effectively and adequately handle transactions and deliver an outstanding customer experience through phone and email
Act timely on feedback provided by internal and external stakeholders with the objective of improving performance
Who are we looking for?

High School Graduate
Must have at least 1 year customer service or technical support experience in a BPO setup supporting international customers
Must have at least 6 months experience in a voice account
Strong verbal and written English communication skills
Positive, self-motivated, and energetic
Amenable to work in rotating shifts
Can work in Robinsons Cybergate 1, Pavia, Iloilo
Who is TDCX?

TDCX provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world’s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region’s growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.