CSR Campaign -iloilo

Job Summary:
As a Customer Service Representative (CSR), you will be the first point of contact for customers seeking assistance. Your primary responsibility is to ensure that customers have a positive experience with the company, addressing their inquiries, resolving issues, and providing accurate information.

Key Responsibilities:

Customer Support: Handle customer inquiries via phone, email, live chat, or social media, providing timely and professional responses.
Issue Resolution: Resolve customer complaints and issues with empathy and efficiency. Ensure customer satisfaction by delivering appropriate solutions in a timely manner.
Product Knowledge: Maintain a thorough understanding of company products and services to offer accurate information and troubleshooting assistance.
Order Processing: Assist customers with order processing, returns, exchanges, and refunds, ensuring smooth transactions.
Data Entry: Update and maintain customer accounts, log inquiries, and track resolutions in the CRM system.
Follow-up: Ensure customer queries and concerns are followed up promptly, with updates provided to customers as needed.
Feedback Collection: Gather customer feedback to identify potential areas for improvement in products or services.
Collaboration: Work with other departments (e.g., sales, technical support, and billing) to resolve complex customer issues.
Adherence to Policies: Adhere to company policies, procedures, and quality standards in all customer interactions.