Japanese Ticketing Specialist must have Exp in Specialist

manila, National Capital Region

Posted 30 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Junior High School
Number of vacancies:: 1

Job Description

Job Title: Japanese Ticketing Specialist

Location: Onsite
Shift: Amenable to working the Graveyard Shift
Salary: PHP 100,000 to 120,000 per month
Start Date: ASAP

Job Overview:

We are looking for a highly skilled Japanese-speaking Ticketing Specialist to join our team. The ideal candidate will have experience in RAID setup, server management, and enterprise-level ticket handling. This is an exciting opportunity to work with a dynamic team and take on a crucial role in supporting our Japanese clients with their technical issues and ticket resolution.

Key Responsibilities:

Handle and resolve technical tickets related to server operations, RAID, and enterprise systems.
Manage and resolve issues with Integrated Lights-Out (ILO) systems.
Perform RAID setup and manage its use cases.
Provide support for server operations, including troubleshooting and resolving issues in a timely manner.
Ensure clear and efficient communication with clients via ticketing systems.
Monitor and follow-up on unresolved tickets to ensure customer satisfaction.
Work effectively in a graveyard shift schedule and meet performance metrics.
Required Skills and Qualifications:

Fluency in Japanese (both written and spoken) to communicate effectively with clients.
RAID (Redundant Array of Independent Disks) setup experience and use case knowledge (Mandatory).
Understanding of server operations and practical experience with server systems (Mandatory).
Experience with Integrated Lights-Out (ILO) management (Mandatory).
Hands-on experience in enterprise server management (Mandatory).
Ticket handling experience in a technical or IT-related role (Mandatory).
Amenable to working in a graveyard shift (night shift) schedule.
Ability to work onsite and start immediately.
Salary & Benefits:

Competitive salary between PHP 100,000 to 120,000 per month.
Health and wellness benefits.
Paid time off and holidays.
Opportunity for growth and development within the company.