Japanese IT Servicedesk w/ Routers Servers and Switches

manila, National Capital Region

Posted today


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Primary School
Number of vacancies:: 1

Job Description

3 Japanese IT Servicedesk / Helpdesk

Salary: 120,000+

**What the client requires is someone with experience in Enterprise Account management with hands on experience and skills in handling servers, routers and switches.

**Work Onsite in Eastwood

**Dayshift and Weekends Off

ONLY Japanese Bilingual candidates with the said list of skill set needed.

Non Negotiable Skill Set Required:

Experience in Servers, Routers and Switches - troubleshooting skills
• Understanding of server operations and practical experience with server systems (Mandatory)

Integrated Lights-Out (ILO)
Experience with enterprise server management
Ticket handling experience (Mandatory)

Job summary
3 Japanese IT Servicedesk with Enterprise Account management with hands on experience and skills in handling servers, routers and switches.