Senior Healthcare Ops Manager 160k to 180k Ops Managers w/ HC

cebu, Cebu

Posted 13 days ago

Company:: GGIS Services
Company Description:: Job Description: Business Process Outsourcing (BPO) Specialist Position: BPO Specialist Location: [Makati city ] Reports To: BPO Manager/Team Leader Department: Operations/Customer Service About Us: [GGIS ]is a leading provider of business process outsourcing services, dedicated to delivering high-quality solutions to our clients. We specialize in customer support, technical assistance, and back-office operations, helping businesses enhance their efficiency and customer satisfaction. Job Summary: As a BPO Specialist, you will be responsible for managing and executing various business processes for our clients. You will handle customer inquiries, resolve issues, and provide exceptional service. The ideal candidate is a proactive problem-solver with excellent communication skills and a commitment to delivering top-notch service. Key Responsibilities: • Customer Support: Handle customer inquiries via phone, email, or chat, providing accurate and timely information. • Issue Resolution: Resolve customer issues and complaints efficiently, ensuring customer satisfaction. • Data Management: Maintain accurate and
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 5

Job Description

Senior Healthcare Operations Manager
Location: Cebu (Onsite)
Work Schedule: 100% Onsite, Graveyard Shift, and Shifting Schedule

Salary: 170,000 - 180,000php

Key Responsibilities:

Lead and manage healthcare operations teams to ensure service excellence and optimal operational performance.
Oversee and mentor Operations Managers, providing guidance, support, and development opportunities to enhance team performance.
Develop and implement strategies to improve operational efficiency, streamline processes, and meet organizational goals.
Ensure compliance with healthcare regulations, policies, and procedures, maintaining a high standard of patient care and data security.
Collaborate with senior leadership to drive growth within the healthcare and clinical verticals, contributing to company expansion and sustainability.
Analyze operational data to identify trends, areas for improvement, and implement solutions to improve service delivery.
Act as a point of escalation for complex operational issues, working to resolve them promptly and efficiently.
Qualifications:

Minimum of 2 years of experience as a Senior Operations Manager in a healthcare setting, managing healthcare Operations Managers.
Strong healthcare background with hands-on experience in healthcare operations management, clinical, and healthcare verticals.
Proven track record in contributing to the growth of healthcare or clinical operations within previous roles.
Ability to work 100% onsite in Cebu, with flexibility for a graveyard shift and a shifting schedule.
Exceptional leadership, analytical, and problem-solving skills.
Strong communication and interpersonal skills, with the ability to collaborate across teams and with senior leadership.