Spanish Bilingual - Night Shift - Onsite Cebu

Job Summary:

We are seeking a highly motivated and compassionate Spanish Bilingual Customer Service Representative to join our team and provide exceptional support to our Spanish-speaking patients and clients. As a key member of our customer service team, you will be responsible for answering inquiries, resolving issues, and providing accurate information regarding healthcare services, insurance, and general account management. You will play a vital role in ensuring a positive and supportive experience for our valued customers.



Responsibilities:

Provide excellent customer service by responding promptly and professionally to customer inquiries via phone, email, and/or chat, in both Spanish and English.
Accurately assess customer needs and provide appropriate information and solutions related to healthcare services, insurance coverage, billing inquiries, appointment scheduling, and general account management.
Effectively communicate complex information in a clear, concise, and understandable manner to customers with varying levels of health literacy.
Resolve customer complaints and issues efficiently and effectively, striving for first-call resolution whenever possible.
Maintain accurate records of customer interactions and transactions in the designated systems.
Follow established protocols and procedures to ensure compliance with HIPAA regulations and other relevant healthcare policies.
Identify and escalate complex issues to the appropriate department or supervisor for further assistance.
Stay up-to-date on healthcare regulations, insurance policies, and company services.
Work collaboratively with other team members to achieve team goals and maintain a positive work environment.
Translate documents or provide interpretation as needed.

Qualifications:


Fluency in both Spanish and English (written and spoken) is required.

High school diploma or equivalent required; some college preferred.

Proven experience in customer service, preferably in a healthcare setting (1-2 years preferred).
Excellent communication, interpersonal, and active listening skills.
Ability to empathize with customers and provide compassionate support.
Strong problem-solving and critical-thinking skills.
Ability to multi-task and manage time effectively in a fast-paced environment.
Proficiency in computer skills, including Microsoft Office Suite (Word, Excel, Outlook).
Experience with CRM software is a plus.
Knowledge of healthcare insurance concepts (e.g., deductibles, copays, out-of-pocket maximums) is preferred.
Understanding of HIPAA regulations.


Why apply with us?

Competitive salary and may be determined/negotiable based on your qualifications
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
Only a One (1) Day Application Process
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee


Staff Outsourcing Solutions is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.



Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extends your global reach. The variety of services we offer that targets specific market segment makes us a reliable and a long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Sound Connection Philippines is the right partner as an offshore and BPO solutions provider.



Overview:

Sound Connection specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expanding reach on their operations globally, meet the increasing demand and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Sound Connection has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.