Senior Healthcare Ops Manager 160k to 180k Ops Managers w/ HC

cebu, Cebu

Posted 3 days ago


Company:: BPO-services
Company Description:: Customer Interaction: Handle inbound and outbound customer calls, emails, and chats with professionalism and empathy. Issue Resolution: Address customer concerns, troubleshoot problems, and provide effective solutions to ensure a positive customer experience. Product/Service Knowledge: Develop a deep understanding of our products/services to provide accurate information and support to customers. Documentation: Maintain detailed and accurate records of customer interactions, transactions, and issue resolutions. Team Collaboration: Work collaboratively with team members and other departments to achieve overall customer satisfaction goals. Adherence to Policies: Follow established procedures and guidelines to ensure compliance with company policies and industry standards. Continuous Improvement: Provide feedback on processes and suggest improvements for better efficiency and customer satisfaction. Requirements: High school diploma or equivalent; some college education preferred. Excellent communication skills in [language(s) required]. Previous customer service experience in a BPO or related industry is a plus. Ability to adapt to a fast-paced and ever-changing work environment. Strong problem-solving skills and a customer-centric mindset. Benefits: Competitive salary and performance-based incentives. Comprehensive training programs. Career growth opportunities within the organization. Health and wellness benefits. Positive and collaborative work culture. Join our team and be part of a dynamic BPO environment committed to delivering outstanding customer service! Apply now to embark on a rewarding career journey.
Contract Type:: Full Time
Experience Required:: 5 to 10 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 1

Job Description

Senior Healthcare Operations Manager
Location: Cebu (Onsite)
Work Schedule: 100% Onsite, Graveyard Shift, and Shifting Schedule

Salary: 170,000 - 180,000php

Key Responsibilities:

Lead and manage healthcare operations teams to ensure service excellence and optimal operational performance.
Oversee and mentor Operations Managers, providing guidance, support, and development opportunities to enhance team performance.
Develop and implement strategies to improve operational efficiency, streamline processes, and meet organizational goals.
Ensure compliance with healthcare regulations, policies, and procedures, maintaining a high standard of patient care and data security.
Collaborate with senior leadership to drive growth within the healthcare and clinical verticals, contributing to company expansion and sustainability.
Analyze operational data to identify trends, areas for improvement, and implement solutions to improve service delivery.
Act as a point of escalation for complex operational issues, working to resolve them promptly and efficiently.
Qualifications:

Minimum of 2 years of experience as a Senior Operations Manager in a healthcare setting, managing healthcare Operations Managers.
Strong healthcare background with hands-on experience in healthcare operations management, clinical, and healthcare verticals.
Proven track record in contributing to the growth of healthcare or clinical operations within previous roles.
Ability to work 100% onsite in Cebu, with flexibility for a graveyard shift and a shifting schedule.
Exceptional leadership, analytical, and problem-solving skills.
Strong communication and interpersonal skills, with the ability to collaborate across teams and with senior leadership.