Associate Vice President - Healthcare
Cebu, Cebu
Posted 26 days ago
- Company:
- BEST CAREERS AND OPPORTUNITIES
- Company Description:
- Best Career and Opportunities was organized and established to provide the most leading in-demand jobs and deliver hope to every individual around the world.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 5
Job Description
JOB TITLE: ASSOCIATE VICE PRESIDENT - HEALTHCARE
Roles & Responsibilities
- Delivery towards customer in liaison with Process Head
- Meeting customer expectations and targets in terms of Contractual obligations.
- Productivity /efficiency metrics proposals, implementation and follow-up
- Administrative aspects including reporting, business reviews etc.
- Development & implementation of strategies to ensure customer satisfaction & retention
- Monitor project progress, identify and mitigate risks, and adjust strategies as needed
- Plan & strategize Transformation Initiatives to meet customer expectations.
- Managing Account EBITDA and P&L Margins.
Desirable Skills
- Knowledge of principles and processes for providing best in class customer support services
- Should have exceptional leadership and mentorship abilities.
- Knowledge of managing Healthcare Operations both Voice and Non-Voice channels
- 12+ years’ experience in Customer Service domain within minimum 5-6 years in Healthcare Domain with Knowledge in Complaints Handling and Compliance, Regulatory Issues.
- Superior communication (oral, written), presentation, and interpersonal skills
- Effective client management
- Excellent decision-making skills.
- Experienced in setting goals and driving objectives
- Demonstrated ability to develop and implement process enhancements including technology and performance.
- Salary:
- 50.000,00 ₱ Monthly