Client Retention Specialist - Front End
Makati, National Capital Region
Posted today
- Company:
- Dempsey Resource Management Inc
- Company Description:
- DEMPSEY, INC – We are the RECRUITMENT PARTNER of Client Companies • We are an HR Firm engaged in the sourcing and referral of college graduates and professionals. • We do assist our client companies in the sourcing of competent and qualified candidates to fill up various job positions in their organization. The job positions we are targeting for our referred candidates are those intended for direct hiring by our clients. • We can provide candidates for entry level, supervisory, managerial and executive positions for our client’s direct hiring. OUR GOAL We strive to become a significant venue both for private companies and professionals for the purpose of: ∗ matching their respective needs ∗ Creating opportunities for productive, meaningful and long-term employment. HOW CAN WE HELP CLIENT COMPANIES ∗ We provide an alternative, back-office manpower sourcing and recruitment services to fill up various job positions in their organization. HOW CAN WE HELP APPLICANTS? ∗ DEMPSEY is committed in finding our candidates the right job in the right company ∗ DEMPSEY do not charge any fee to our Candidate, whether or not they are successfully hired ∗ Applicants’ resume will automatically be put on our active file. Once we determine that your qualification and/or experience matches that of the Clients’ requirements, we shall endorse you to the Client WHAT WE CAN DO? ∗ DEMPSEY is committed in assisting its Clients in sourcing and finding suitable candidates to fill up their current personnel requirements by way of: . Prompt deployment of pre-qualified applicants . More applicants to choose from . Good quality applicants . Value-for-money recruitment process OUR CORE COMPETENCIES • Finance, Accounting, HR and Admin personnel • Sales, Marketing and Promotion personnel • Engineering, Technical and Highly-Skilled • IT, Web and Programming personnel • Behavioural Science personnel • Creative & Liberal Arts personnel
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
(Makati Office)
Work Schedule : 8:30am-5:30pm
Job Qualifications:
1. Bachelors degree in business, marketing, sales, or a related field
2. With pleasing personality and excellent communication skills
3. Years of relevant experience: at least 1-year administrative work
4. Area/s of experience: HMO experience is a plus
5. Knowledge: Proficiency in using office software (Microsoft Office)
6. Organizational Skills
Job Description
1. PHONE CALLS
a. Handle phone calls from clients, specifically addressing routine concerns such as, but not
limited to, provider accreditation, doctor availability, reimbursement updates, LOA issuance,
and assistance during availment, among others.
b. Coordinate with the Front-End Team for meeting-related concerns to ensure a seamless
transition of calls when necessary.
c. Collaborate with other departments, to resolve client concerns efficiently and effectively.
d. Provide guidelines and procedures to troubleshoot and resolve common issues or
escalate complex problems to higher-level support if required.
2. EMAIL MANAGEMENT
Centralized Email Repository: The Back End Team has the primary responsibility for
managing and responding to client emails in the centralized repository.
Email Handling Guidelines:
3. MAF (Coordination with Front End Team)
a. The Back End Team will coordinate with the Front-End Team to obtain the signed contract
and Renewal List for a renewed account.
4. AMLA REQUIREMENTS
Account Identification and Initial Follow-Up
Document Tracking and Reminder System
Follow-Up Communication
5. MEMORANDUM OF AGREEMENT
a. Once AMLA requirements are completed, generate the Memorandum of Agreement
(MOA) document.
b. Collaborate with the legal and compliance teams to address any necessary contract
modifications or negotiations.
c. Coordinate the contract signing process with clients, ensuring all required signatures are
obtained.
6. REIMBURSEMENT MONITORING
Soft Copy Reimbursement:
Communication and Follow-Up
7. SMARTSHEET MONITORING