Customer Service Representative (Project-Based 3 Months Makati)

CSR (PROJECT-BASED 3 MONTHS) 1-URGENT
Makati Office
Salary Offer: P14,500.00/month
Schedule: Mon-Fri 8:00am-5:00pm Onsite
Qualifications:
 Graduate of any 4-year course
 Computer Literate (Knowledgeable in Microsoft Office)
 Detail-oriented
 With good communication skills
Key Responsibilities:
Billing and Payment Verification
 Review and verify provider billing statements and payment records for accuracy and
completeness.

 Resolve discrepancies in billing and payments by coordinating with providers and
internal departments, such as Finance and Customer Service.
 Ensure timely processing of provider payments in compliance with organizational
policies and procedures.
 Maintain accurate and up-to-date records of all billing and payment transactions.
Cross-Departmental Collaboration
 Work closely with Claims, Customer Service, and Finance departments to ensure
seamless provider interactions and efficient payment processes.
 Facilitate effective communication and information sharing between the Provider
Relations Team and other departments to enhance overall service delivery and
provider experience.
 Participate in cross-departmental projects and initiatives aimed at improving billing
and payment verification processes.
Continuous Improvement
 Identify opportunities to streamline billing and payment processes, enhancing
operational efficiency and provider satisfaction.
 Stay informed about industry trends, regulatory changes, and best practices in billing
and payment verification.
 Propose and implement innovative solutions to improve billing and payment
verification operations.
 Encourage feedback and suggestions from team members to foster a culture of
continuous improvement.

*E-11/22/24