Customer Service Representative (Project Based-Makati City)

Qualifications:
Graduate of any 4-year course
Computer Literate (Knowledgeable in Microsoft Office)
Detail-oriented
With good communication skills

Key Responsibilities:
Billing and Payment Verification
Review and verify provider billing statements and payment records for accuracy and completeness.
Resolve discrepancies in billing and payments by coordinating with providers and internal departments, such as Finance and Customer Service.
Ensure timely processing of provider payments in compliance with organizational policies and procedures.
Maintain accurate and up-to-date records of all billing and payment transactions.
Cross-Departmental Collaboration
Work closely with Claims, Customer Service, and Finance departments to ensure seamless provider interactions and efficient payment processes.
Facilitate effective communication and information sharing between the Provider Relations Team and other departments to enhance overall service delivery and provider experience.
Participate in cross-departmental projects and initiatives aimed at improving billing and payment verification processes.
Continuous Improvement
Identify opportunities to streamline billing and payment processes, enhancing operational efficiency and provider satisfaction.
Stay informed about industry trends, regulatory changes, and best practices in billing and payment verification.
Propose and implement innovative solutions to improve billing and payment verification operations.
Encourage feedback and suggestions from team members to foster a culture of continuous improvement.

Makati Office
Salary Offer: P15,000.00/month
Schedule: Mon-Fri 8:00am-5:00pm Onsite