Customer Service Representative - Health (Level1) - WFH
Taguig, National Capital Region
Posted today
- Company:
- Eteam Workforce Private Corporation
- Company Description:
- ETeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
- Contract Type:
- Contract
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 10
Job Description
Contract Duration - 12 months (subject for extension, regularization, absorption)
Work Arrangement - WFH
Account - Health
Salary Offer - up to Php30,000
Schedule - 8AM - 4PM EST (Monday - Friday)
You will be trained on proprietary software:
o Conrep
o Z Drive
o Docusign
o VG Phone service
o All Carrier Websites
o Spark Instant Messenger
Your duties will be (but not limited to)
• Assisting Sales Managers & Health clients with specific health insurance related tasks, as well as cover for out of office CSRs
• Prepare and edit census documents
• Correspond with Insurance contacts to obtain information and clarification of items
• Read and understand Summaries of Benefits, answer general claim inquiries
• Interact with clients to gather documentation needed to perform health insurance transactions
• Review invoices and update clients on billing issues
• Process enrollments/terminations/QENs/Cobra items on client portal
• Update client files, Conrep & Z drive, as well as CSR documents (insurance contact sheet, etc.)
• Send professional emails timely
Qualifications;
• At least 1 year CSR experience preferably in health accounts
• Good communication skills
- Salary:
- ₱3,000.00 Monthly
