(CSR Hiring) 10k Holiday Bonus - Retail Account

Tagbilaran, Bohol

Posted more than 30 days ago


Company:: Ibex Global Solutions Philippines Inc.
Company Description:: Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 20

Job Description

ABOUT US:
Ibex is a leading BPO company dedicated to providing exceptional customer service and solutions to our clients. We are currently seeking a dynamic and customer-focused individual to join our team as a Customer Service Representative for our Retail Account.

JOB DESCRIPTION:
As a Customer Service Representative for our Retail Account, you will be responsible for handling customer inquiries, resolving issues, and providing outstanding support to ensure a positive customer experience. You will interact with customers via phone, email, and chat to address their needs and inquiries related to our retail products and services.

KEY RESPONSIBILITIES:
• Responding to customer inquiries promptly and professionally
• Resolving customer issues and complaints in a timely manner
• Providing product information, pricing, and assistance with orders
• Maintaining accurate records of customer interactions and transactions
• Collaborating with internal teams to ensure customer satisfaction

REQUIREMENTS:
• Age: Must be at least 18 years old.
• Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.
• For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
• Proof of Education: Candidates must provide proof of education upon hire, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
• Must be willing to work onsite in Tagbilaran City, Bohol

BENEFITS:
• 10K Holiday Bonus - Get a head start on your financial goals with this generous bonus.
• 1 Month Free Accommodation & Meals for outside Bohol Hires & 2 Weeks for Bohol Hires - Settle in comfortably and focus on your new job with our complimentary accommodation and free meals.
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority!
• 30 Service Incentive Leaves (15 days can be converted to cash)

TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.

2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 9AM - 7PM, Monday -Friday (*Please bring 1 Valid ID)

We look forward to meeting you!
*Terms and Conditions Apply