CSR Bohol - Telco Account (Earn Up to 19000)

Tagbilaran, Bohol

Posted 7 days ago


Company:: Ibex Global Solutions Philippines Inc.
Company Description:: Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 10

Job Description

Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment and enjoy helping others? Then we want YOU to join our team!

We're looking for enthusiastic and dedicated Customer Service Representatives to join our growing Telco Account. You'll be the friendly voice our customers hear, providing top-notch support and resolving their inquiries efficiently and effectively.

WHAT YOU'LL DO:
• Provide exceptional customer service via phone, email, and chat.
• Troubleshoot technical issues and provide solutions.
• Process orders, changes, and cancellations accurately.
• Maintain accurate records and update customer information.
• Collaborate with team members to ensure smooth operations.
• Contribute to a positive and supportive team environment.

REQUIREMENTS:
• Age: Must be at least 18 years old.
• Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.
• For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
• Proof of Education: Candidates must provide proof of education upon hire, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
• Must be willing to work onsite in Tagbilaran City, Bohol

BENEFITS:
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority!
• 30 Service Incentive Leaves (15 days can be converted to cash)

Join our team of dedicated Customer Service Representatives and make a positive impact on our customers' experience. If you are passionate about delivering exceptional service, possess excellent communication skills, and enjoy working in a dynamic and customer-centric environment, we would love to hear from you.

TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.

2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 9AM - 6PM, Monday - Friday (*Please bring 1 Valid ID)

(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-JOBSLIN” as your SOURCE)

We look forward to meeting you!
*Terms and Conditions Apply