(Urgent Hiring) Telco CSR - Bohol

About Ibex:
Ibex is a global leader in customer engagement and technology solutions. We're passionate about providing exceptional customer experiences and empowering our employees to succeed. At Ibex Bohol, we offer a dynamic and supportive work environment where you can grow your career and make a real difference.

About the Role:
As a Customer Service Representative for our TELCO account, you will be the voice of our client, providing exceptional support to customers via phone, email, and chat. You will handle a variety of inquiries, resolve technical issues, and ensure customer satisfaction. This is a fantastic opportunity to develop your customer service skills in a fast-paced and rewarding environment.

Responsibilities:
• Provide prompt and efficient customer service via phone, email, and chat.
• Handle customer inquiries, complaints, and technical issues.
• Resolve customer issues effectively and efficiently.
• Maintain accurate records of customer interactions.
• Adhere to company policies and procedures.
• Meet or exceed performance metrics.
• Work collaboratively with other team members.
• Participate in ongoing training and development.

Requirements:
• Age: Must be at least 18 years old.
• Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.
• For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
• Proof of Education: Candidates must provide proof of education upon hire, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
• Must be willing to work onsite in Tagbilaran City, Bohol

Benefits:
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority!
• 30 Service Incentive Leaves (15 days can be converted to cash)

Join our team of dedicated Customer Service Representatives and make a positive impact on our customers' experience. If you are passionate about delivering exceptional service, possess excellent communication skills, and enjoy working in a dynamic and customer-centric environment, we would love to hear from you.

TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.

2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 9AM - 7PM, Monday - Saturday (*Please bring 1 Valid ID)

3. FOR THOSE INTERESTED APPLICANTS WHO CAN’T COME ONSITE:
- Join our Virtual Express Lobby via our FB page

(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-JOBSLIN” as your SOURCE)

We look forward to meeting you!
*Terms and Conditions Apply