CSR Telco Non-Voice Account (Urgently Hiring) Earn up to 17k-19k
Tagbilaran, Bohol
Posted more than 30 days ago
- Company:
- Ibex Global Solutions Philippines Inc.
- Company Description:
- Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 10
Job Description
Ibex Global is a leading provider of customer engagement and business process outsourcing (BPO) services. We're looking for highly motivated and customer-focused individuals to join our team in Bohol as Customer Service Representatives (CSRs) for a major Telco account. This is a non-voice role, focusing on written communication and problem-solving.
JOB DESCRIPTION:
As a CSR, you will be responsible for providing exceptional customer support through various channels, including email and chat. Your duties will include:
• Responding to customer inquiries efficiently and accurately.
• Resolving customer issues and complaints in a timely and professional manner.
• Maintaining accurate records of customer interactions.
• Following established procedures and guidelines.
• Collaborating with other team members to ensure high-quality customer service.
• Adhering to company policies and procedures.
REQUIREMENTS:
• Age: Must be at least 18 years old.
• Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.
• For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
• Proof of Education: Candidates must provide proof of education upon hire, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
• Must be willing to work onsite in Tagbilaran City, Bohol
BENEFITS:
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority!
• 30 Service Incentive Leaves (15 days can be converted to cash)
Join our team of dedicated Customer Service Representatives and make a positive impact on our customers' experience. If you are passionate about delivering exceptional service, possess excellent communication skills, and enjoy working in a dynamic and customer-centric environment, we would love to hear from you.
TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.
2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 9AM - 7PM, Monday - Saturday (*Please bring 1 Valid ID)
(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-JOBSLIN” as your SOURCE)
We look forward to meeting you!
*Terms and Conditions Apply
- Salary:
- 19.000,00 ₱ Monthly