CSR Non-Voice Account (Earn up to 19k plus 10k Completion Bonus)

Tagbilaran, Bohol

Posted 11 days ago


Company:: Ibex Global Solutions Philippines Inc.
Company Description:: Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Gender:: Any
Number of vacancies:: 20

Job Description

Company Overview
Ibex, a leading global provider of business process outsourcing (BPO) services, is seeking talented individuals to join our team in Bohol. With a commitment to excellence and a focus on delivering exceptional customer experiences, Ibex has established itself as a trusted partner for businesses worldwide.

Job Description
We are currently hiring for Non-Voice Account Customer Service Representatives to provide support to our clients' customers via email, chat, and other non-voice channels. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to work in a fast-paced environment.

Responsibilities
• Respond to customer inquiries via email, chat, and other non-voice channels in a timely and professional manner.
• Provide accurate and complete information to customers regarding products, services, and policies.
• Resolve customer issues and complaints in a timely and satisfactory manner.
• Escalate complex issues to appropriate team members or supervisors as needed.
• Maintain a high level of customer satisfaction by providing exceptional service.
• Meet or exceed performance metrics and quality standards.
• Adhere to company policies and procedures.

Requirements
• Age: Must be at least 18 years old.
• Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.
• For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
• Proof of Education: Candidates must provide proof of education, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
• Must be willing to work onsite in Tagbilaran City, Bohol

Salary and Benefits
• 10K Completion Bonus - Get a head start on your financial goals with this generous bonus.
• 2 Weeks Free Accommodation & Meals - Settle in comfortably and focus on your new job with our complimentary accommodation and free meals.
• Win a Yamaha FAZZIO Motorcycle - Ride in style and comfort with this sleek and modern scooter!
• Allowance for working onsite*
• Comprehensive HMO coverage for you and your dependents
• Non-Taxable Allowance in addition to your basic salary
• Attractive Program Incentives based on performance
• Group Life Insurance - your well-being is our priority!
• 30 Service Incentive Leaves (15 days can be converted to cash)

TO APPLY:
1. Click APPLY NOW! So that we can process you through over the phone.

2. YOU MAY ALSO VISIT OUR RECRUITMENT CENTER:
- Lower Ground Floor Alta Citta Mall, Tagbilaran City, Bohol | 10AM - 5PM, Monday -Friday (*Please bring 1 Valid ID)

(IF YOU SEE THIS JOB POSTING HERE, PLEASE INDICATE “JOB PORTAL-JOBSLIN” as your SOURCE)

We look forward to meeting you!
*Terms and Conditions Apply