Customer Chat Support
Davao, Davao del Sur
Posted more than 30 days ago
- Company:
- Goodfellas Autoworx
- Company Description:
- GoodFellas Auto Shop was founded on the need to address the lack of professional all-in-one car care service locally. We believe that, in order to do an excellent job in keeping cars in peak condition, one must first conduct a thorough assessment of what each of them needs. Our service does not start and end with the cars we work on. Our clients and their family's safety when riding the vehicle is our primary concern. We treat every request --from maintenance, repairs, detailing service, and tint service to the sale of parts and accessories-- with utmost focus and dedication because that is the only way to earn customers' trust and drive customer satisfaction and loyalty.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
Responsibilities of Chat Support Associates:
Responding to Customer Inquiries: Engage customers in real-time chat conversations, providing prompt and accurate responses to their inquiries, concerns, and requests.
Assist consumers with troubleshooting technical issues, product inquiries, and service-related issues. Analyze problems, ask penetrating questions, and lead customers through the implementation of step-by-step solutions.
Providing Product/Service Information: Provide comprehensive information about a product or service's attributes, pricing, specifications, and availability. Assist consumers in making informed purchase decisions by supplying accurate and pertinent information.
QUALIFICATIONS:
1. Proficient in understanding different levels of English comprehension.
2. High school diploma or equivalent (Associate's or Bachelor's degree preferred).
3. Previous experience in customer service or a related role is a plus.
4. Strong problem-solving and decision-making abilities.
5. Empathetic and patient with exceptional interpersonal skills.
6. Ability to multitask, prioritize, and manage time effectively.
7. Skilled in using customer service software and CRM systems.
8. Adaptability and flexibility to work in a fast-paced environment.
9. Should possess a foundational knowledge of different IT terminologies and demonstrate comfort in working with them.