Customer Chat Support

Davao, Davao del Sur
Posted 11 days ago
Company:
Goodfellas Autoworx
Company Description:
GoodFellas Auto Shop was founded on the need to address the lack of professional all-in-one car care service locally. We believe that, in order to do an excellent job in keeping cars in peak condition, one must first conduct a thorough assessment of what each of them needs. Our service does not start and end with the cars we work on. Our clients and their family's safety when riding the vehicle is our primary concern. We treat every request --from maintenance, repairs, detailing service, and tint service to the sale of parts and accessories-- with utmost focus and dedication because that is the only way to earn customers' trust and drive customer satisfaction and loyalty.
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Bachelor’s Degree
Gender:
Any
Number of vacancies:
1

Job Description

We are looking for a competent and customer-focused individual to join our team. As a Customer service Representative, you will be responsible for providing superior customer service by responding to inquiries, resolving problems, and ensuring a positive customer experience. You will serve as the main point of contact for consumers and play a vital role in ensuring their satisfaction.
Responsibilities of Chat Support Associates:
Responding to Customer Inquiries: Engage customers in real-time chat conversations, providing prompt and accurate responses to their inquiries, concerns, and requests.
Assist consumers with troubleshooting technical issues, product inquiries, and service-related issues. Analyze problems, ask penetrating questions, and lead customers through the implementation of step-by-step solutions.
Providing Product/Service Information: Provide comprehensive information about a product or service's attributes, pricing, specifications, and availability. Assist consumers in making informed purchase decisions by supplying accurate and pertinent information.
QUALIFICATIONS:
1. Proficient in understanding different levels of English comprehension.
2. High school diploma or equivalent (Associate's or Bachelor's degree preferred).
3. Previous experience in customer service or a related role is a plus.
4. Strong problem-solving and decision-making abilities.
5. Empathetic and patient with exceptional interpersonal skills.
6. Ability to multitask, prioritize, and manage time effectively.
7. Skilled in using customer service software and CRM systems.
8. Adaptability and flexibility to work in a fast-paced environment.
9. Should possess a foundational knowledge of different IT terminologies and demonstrate comfort in working with them.

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