Customer Chat Support
Davao City, Davao del Sur
Posted 19 days ago
- Company:
- Goodfellas Autoworx
- Company Description:
- Goodfellas Autoworx was founded for owners of great automobiles who understand our enthusiasm for the beauty and craftsmanship of autos. We provide extensive yet adaptable detailing, protection, and customization services to meet the needs of our clients, and we do so with unrivaled quality, enthusiasm, and professionalism. We believe that in order to do an amazing job of keeping cars in top condition, one must first undertake a thorough assessment of what each of them requires. Our service does not begin and finish with the vehicles we work on; our clients' and their families' safety while riding in the vehicle is our top priority. Detailing and personalization are recognized as authentic arts by our clients, understood and performed by a select few. And, because it is an art, only the finest supplies and equipment, combined with precision and the best techniques, are used to improve your car. To ensure that the work is of the best quality, we maintain the shop up to date with the latest technologies. We give our complete attention and dedication to every request, such as maintenance, repairs, detailing service, tint service, and the sale of parts and accessories. We treat every car as if our own, and our desire for perfection is evident in every service. With passion, precision, and excellence, we will meet your aims and expectations! We are excited to exceed your expectations!
- Contract Type:
- Freelance
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 2
Job Description
Responsibilities of Chat Support Associates:
Responding to Customer Inquiries: Engage customers in real-time chat conversations, providing prompt and accurate responses to their inquiries, concerns, and requests.
Assist consumers with troubleshooting technical issues, product inquiries, and service-related issues. Analyze problems, ask penetrating questions, and lead customers through the implementation of step-by-step solutions.
Providing Product/Service Information: Provide comprehensive information about a product or service's attributes, pricing, specifications, and availability. Assist consumers in making informed purchase decisions by supplying accurate and pertinent information.
QUALIFICATIONS:
1. Proficient in understanding different levels of English comprehension.
2. High school diploma or equivalent (Associate's or Bachelor's degree preferred).
3. Previous experience in customer service or a related role is a plus.
4. Strong problem-solving and decision-making abilities.
5. Empathetic and patient with exceptional interpersonal skills.
6. Ability to multitask, prioritize, and manage time effectively.
7. Skilled in using customer service software and CRM systems.
8. Adaptability and flexibility to work in a fast-paced environment.
9. Should possess a foundational knowledge of different IT terminologies and demonstrate comfort in working with them.