Operations Trainer - Up to 20K - Ortigas

- Bachelor's degree in Business Administration, Finance, or related field (or equivalent work experience).
- Proven experience in tele collections, customer service, or related operational roles.
- Previous experience in training and development, preferably in a financial services or collections environment.
- Strong knowledge of collections strategies, customer service principles, and operational processes.
- Excellent communication and presentation skills, with the ability to effectively convey complex information to diverse audiences.
- Demonstrated ability to design, deliver, and evaluate training programs.
- Analytical mindset with the ability to interpret data and identify performance trends.
- Detail-oriented with strong organizational and time management skills.
- Proficiency in Microsoft Office applications and learning management systems.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.

Preferred Qualifications:
- Certification in training and development (e.g., Certified Professional in Learning and Performance - CPLP).
- Experience with telephony systems and call center technologies.
- Familiarity with regulatory requirements and compliance standards in the financial services industry.