Urgent Hiring - HR Operations Manager (Labor Relations)

Functional Overview:

The role of the HR Operations Assistant Manager involves close collaboration with the HR Operations Manager, cross-functional teams, and various stakeholders to continually enhance and refine services. Responsibilities include overseeing HR Operations delivery for Talent as a Service, Managed HR Payroll services, and Launch accounts. He/She shall work closely with HR Business Partner Team Leads and/or members for regular coaching and mentorship, while also serving as a consultant to management on HR-related matters.

Additionally, HR Operations Assistant Manager maintains a strong understanding of the business unit's financial position, midrange plans, culture, and competition, ensuring an effective level of business literacy.

Duties and Responsibilities:

To establish and develop a strategic relationship particularly with key and complex Client stakeholders and other HR Business Partners by understanding the business needs and recommending the necessary approach in driving its business directives in accordance and compliance with both the Philippine labor laws and company-specific guidelines. (Strategic Partnership)
To identify, understand and support the business using data-driven studies and recommend or provide a systematic approach or resolution. (Data-Driven Solution)
To further align the huge portion of "business sense and acumen" of any HR person sitting in our accounts and that the best interest is to grow all businesses through superior HR services vs. traditional HR. (Business Driven)


Employee (Labor) Relations

Facilitates effective communication between management and employees by ensuring that the HRBP team members address employee demands, grievances, and concerns.
Takes the lead in creating a professional environment that fosters employee engagement, by organizing activities that demonstrate management visibility, promoting fair and consistent issue resolution, fostering team spirit, and enhancing employee wellness and morale.
Actively manages employee relations issues and facilitates fair and consistent resolutions.
Provides recommendations on termination, suspension, and other labor relations cases.
Approves the exit management procedure for separating employees.
Incorporates the organization's overall vision and corporate objectives into the formulation of policies and procedures, effectively communicating their approval and implementation.
Continuously monitors labor regulatory frameworks, communicates updates on employment conditions, formulates relevant policies, ensures compliance, and promotes organizational safety and health.
Collaborates with Senior Management and the Executive Committee, and coordinates directly with external legal counsel for legal advice as needed. Implements disciplinary action when necessary.


Strategic Human Resources Management (Account Management)

Works closely with KMC Account Managers and represents in kick-off meetings, HR calibrations, and client profiling for Launch accounts.
Develop work culture and business acumen.
Ensures that all HR-related service level agreements (SLAs) handled by his/her department are met within the specified timelines.
Conducts regular site visits to clients and be involved in status check meetings with each to better understand the HR needs of the business.
Participates in meetings that involve a range of issues as needed and/or assigned (e.g. personnel actions, regulatory requirements, actions involving outside agencies, inter-department needs, etc.)
Monitors and establishes business trends from various data points and integrates same in monthly or quarterly business reviews with Clients.
Serves as the Client’s point of escalation for HR concerns; recommends the best course of action.


Employee Engagement

Provides partnership with the business unit to identify strategies to increase employee engagement through effective communication, policies, and practices.
Oversees all HR proponents in company events, is involved in the design and development of each initiative and ensures these are aligned with business needs.

Timekeeping and Payroll

Ensure team members are able to verify attendance, hours worked, and pay adjustments, and post information onto designated records.
Ensure 100% automation of timekeeping activities
Handle escalated complaints or questions regarding discrepancies.


Training and Development

Conducts orientation, onboarding and other development-related programs as needed to the
Identify training needs by evaluating strengths and weaknesses.
Periodically evaluate ongoing programs and/or processes to ensure that these are up-to-date and appropriate
Stay abreast of the new trends and tools in employee development


Records and Reports Management


Oversees the preparation of monthly and year-end reports on terminations, transfers, promotions, disciplinary action, and other information required
Oversee and ensure timely reports on complaints, counseling, grievances, surveys and other ad hoc tasks are being done by the team on a timely basis.
Ensures timely review and guidance for business reviews.
Supervisory Responsibilities and Performance Management:

Recruits, interviews, hires and trains new staff in the department.
Oversees the daily workflow of the department.
Provide constructive and timely performance evaluations.
Oversees and reviews employee movement documentation to ensure accuracy in records and that employees are updated on their new movements and/or status within the organization.
Maintains performance evaluation tracking system
Collaborates with executive leadership and HR staff to identify needed improvements and enhancements to existing information services and databases; recommends and implements solutions.


Special Projects

Is tasked to take on additional projects as necessary and as per instructed by immediate superior or one-up manager.

Minimum Competencies

Proficient Oral and Written Communication Skills
Strategic and Critical Thinking
Flexibility
Strong Sense of Insightful Business Acumen
Project Management
Interpersonal Skill
Account Management


Work and Experience Qualifications

Bachelor's Degree in Psychology, Industrial Psychology, Organizational Development, Human Resources Management, or related fields.
5-10 years’ experience in an HR Generalist role with at least one other HR discipline. At least 3 to 5 years’ experience in handling HR supervisory positions.
Highly proficient in Microsoft Office Suite (preferred)
Strong Employee Relations experience as a Field and Specialist
Project Management Skills
At least 5 solid years of experience with Employee/Labor Relations
Preferably exposed to the BPO Industry
With experience with handling account management handling at least 1,000 FTEs
Vastly knowledgeable about the Labor Law of the Philippines
Exposed in a customer-oriented environment
Willing to work on any KMC sites.
Amenable to shifting schedule


Highlights and Perks of the Job:

You’ll be interacting with key players such as C-level executives from enterprise-level organizations which can expand your skills and network.
Making sound decision-making and flexibility to ensure team dynamics and productivity.
Hybrid work setup


Main Challenges:

Stress and urgency caused by an upset Client if something goes wrong.
Maintaining a high level of Client satisfaction without compromising the labor laws and the KMC’s own standards.
Time management
KMC Careers
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you!

We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles.

KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion.

Work with Us. Grow with Us.
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move.

Our Culture
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals.

We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners.

Life within KMC: Work Hard Party Harder
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem.

We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!