Customer Service Representative

Pasig, National Capital Region

Posted 2 days ago


Company:: Neksjob Philippines
Company Description:: ABOUT US Neksjob is an outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology. WHAT WE DO Recruitment Process Outsourcing We take pride in delivering highly efficient candidates at a fast-paced resource recruiting guaranteed one time deployment. Complete your team of experts now! Staffing We dedicate our company in finding only the highest caliber of team that can deliver all the requirements for your project. Web Design & Software Development Our team not only brings life to websites but also is capable of delivering specific requirements accordingly.
Contract Type:: Full Time
Experience Required:: 1 year
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 5

Job Description

We are seeking a skilled and experienced Customer Service Representative to join our team. The ideal candidate should be able to provide excellent customer service by interacting with customers, understanding their concerns, and providing effective solutions. This role involves being the single point of contact for all inquiries and working with customers across multiple channels such as phone, email, live chat, co-browsing, and social media.

Responsibilities
• Interact with customers and immediately understand the context of their concerns and/or requests.
• Ability to switch effortlessly between channels and be the single point of contact for all inquiries.
• Research and provide solutions to customer inquiries quickly.
• In cases that are highly technical or require decision-making, escalate to the appropriate teams and ensure the resolution of the case.
• Perform administrative tasks, such as maintaining records and handling any changes in the policy.
• Ensure all compliance requirements are satisfied.
• Meet and maintain daily and monthly service level standards.

Qualifications:

At least 6 months' work experience handling HMOs with at least 2 years college education, any course
If no HMO work experience, at least 2 years college education of any MEDICAL ALLIED course (ex. BS Nursing, BS Psych, MedTech, RadTech, Physical Therapist, Caregiver, Midwife, etc.)
Able and willing to work ON-SITE in Ortigas Center, Pasig City
Able and willing to work in a shifting schedule.
No BPO experience needed.