Self-Pay Customer Service Representative

Responsibilities

> Perform inbound and outbound calling to patients.
> Resolve account balances while utilizing various medical billing systems and payment portals; which will include live interactions with patients.
> Perform routine tasks such processing payments with care and attention.
> Create and distribute various correspondence such as itemized statements, insurance appeal letters, claim forms and financial assistance applications.
> Interact with patients and internal departments to ensure proper account handling.
> Perform account maintenance that may require updates to patient records such as updating account balances, uploading correspondence, printing statements and creating payment plans.
> Meet or exceed performance objectives including collection and quality assurance goals.
> Ability to maintain weekly/monthly productivity and quality assurance metrics.

Qualifications:

> 1 year of experience in a customer service role.
> 1 year of healthcare experience, preferred.
> Demonstrated experience communicating effectively with a customer and simplifying complex billing.
> Demonstrated ability to meet performance objectives
> Must be willing to report onsite in Ortigas