CSR - Telco Account

Handling inbound customer service calls;
• Processing inbound sales calls;
• Taking inbound or placing outbound collections calls;
• Answering technical support inquiries via incoming calls, chat or email;
• Demonstrating excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues; and
• Performing other duties as assigned.
Minimum Requirements:
• Previous six months or more call centre or customer service experience is required;
• Ability to develop rapport and demonstrate a caring attitude;
• Excellent data entry and internet navigation skills;
• Clear and distinct oral and written communication skills in English;
• Must be detail-oriented;
• Dynamic interpersonal and judgment skills;
• Professional demeanour and dependable work ethic;
• Ability to work in a fast-paced environment and multi-task; and
• With at least a High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required.
• Amenable with shifting schedules if needed.
✨ NO Call Center experience needed, but BPO experience preferred ✨ Easy Application Process ✨Bigger Basic Pay+ Skills Premium Pay